Free Worldwide Shipping

ORTOVOX provides Free Worldwide Shipping for eligible orders placed through our store. There is no standard shipping charge added at checkout for worldwide delivery.

Shipping availability may depend on product availability, destination restrictions, and order information entered at checkout.

Order Processing Time

Orders are processed within 1–3 days after the order is placed. Processing includes order review, payment confirmation, item preparation, and packing before shipment.

Processing times may be affected by weekends, holidays, high order volume, incomplete order information, or payment review.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery estimates are provided as general guidance and may vary based on destination, local delivery conditions, customs processing, weather, or carrier-related delays.

ORTOVOX does not list a specific shipping carrier for all orders. If carrier information is needed, please use [Insert shipping carrier] where applicable.

Shipping Destinations

We offer Free Worldwide Shipping to supported delivery destinations. Customers are responsible for entering a complete and accurate shipping address at checkout.

• Use the full recipient name.
• Include apartment, suite, unit, building, or floor details when needed.
• Enter the correct city, state or region, postal code, and country.
• Review your shipping address carefully before placing the order.

Shipping Rates

Shipping is free worldwide. ORTOVOX does not charge a standard shipping fee for worldwide delivery under our Free Worldwide Shipping service.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the carrier system.

If your tracking number is not updating right away, please allow the tracking system time to register the shipment before contacting support.

Wrong or Incomplete Address

Please contact us as soon as possible if you notice an error in your shipping address after placing an order. We will review the request, but address changes may not be possible once an order has been processed or shipped.

ORTOVOX is not responsible for delays caused by incorrect, incomplete, or outdated shipping information provided at checkout.

Customs Duties, Import Taxes & Government Charges

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a customs, import tax, brokerage, or government charge notice related to your ORTOVOX order, please contact us before making any payment so our support team can review the issue.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, marked as delivered but not received, or arrives damaged, please contact us at [email protected] with your order number and tracking details.

• For delayed packages, include your order number and tracking number.
• For lost packages, include the delivery address and any carrier updates shown.
• For damaged packages, include photos of the package, product, and shipping label when possible.

We will review the information provided and help determine the next available step.