Information We Collect

ORTOVOX may collect information that you provide directly, information created when you use our store, and information needed to process orders or provide customer support.

• Contact information, such as your name, email address, shipping address, and billing address.
• Order information, such as items purchased, order number, delivery details, return requests, and customer service messages.
• Account information, if account features are available, such as login details, saved preferences, and purchase history.
• Payment-related information needed to complete a transaction through PayPal, Stripe, or credit card payment services.
• Technical information, such as device type, browser type, IP address, pages viewed, referral information, and general website activity.
• Email marketing information, such as subscription status, email preferences, and interactions with marketing messages.

How We Use Information

ORTOVOX uses customer information to operate the online store, process purchases, communicate with customers, improve the shopping experience, and maintain website security.

• To process, confirm, fulfill, and manage orders.
• To provide shipping updates, return support, exchange assistance, and customer service.
• To respond to questions about products, accounts, payments, policies, or order details.
• To improve website performance, product presentation, customer experience, and store functionality.
• To send email marketing when you subscribe or otherwise provide consent where required.
• To help detect, prevent, or address fraud, unauthorized activity, technical issues, or policy violations.

Order Processing

When you place an order with ORTOVOX, we use the information you provide to review the order, process payment, prepare items for shipment, send order updates, provide customer support, and handle returns or exchanges when applicable.

Please make sure your order, shipping, billing, and contact information is accurate so we can process your purchase correctly.

Payment Information

Payments may be processed through PayPal, Stripe, or credit card payment services. Payment information is used to authorize, process, confirm, refund, or manage transactions connected to your order.

ORTOVOX does not ask customers to send full payment card numbers, passwords, or sensitive payment credentials by email. Please avoid including sensitive payment details in customer service messages.

Cookies & Analytics Tracking

ORTOVOX uses cookies and analytics tracking to support website functionality, remember preferences, understand store performance, improve navigation, and measure how visitors interact with the site.

• Essential cookies help the store operate, including cart, checkout, security, and preference features.
• Analytics tracking helps us understand website traffic, page performance, and shopping behavior in an aggregated or technical format.
• Preference cookies may help remember settings or improve the customer experience.
• Marketing-related cookies may help measure email or promotional performance when applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect store features, checkout functionality, or website performance.

Email Marketing

ORTOVOX may send email marketing about products, promotions, store updates, and offers if you subscribe or otherwise provide consent where required.

You can unsubscribe from marketing emails by using the unsubscribe link included in marketing messages or by contacting us at [email protected]. Transactional emails related to orders, shipping, returns, or customer service may still be sent when necessary.

Service Providers

ORTOVOX may share limited customer information with service providers that help us operate the store and provide customer services. These providers may support order fulfillment, payment processing, website hosting, analytics, email communication, fraud prevention, customer support, shipping, returns, or technical maintenance.

Service providers are expected to use customer information only as needed to perform services for ORTOVOX and to protect the information they process.

Data Security

ORTOVOX uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, payment system, or electronic transmission can be guaranteed to be completely secure. Customers should use strong passwords, protect account access, and avoid sending sensitive payment details by email.

Data Retention

ORTOVOX retains customer information for as long as reasonably needed to provide services, process orders, maintain records, respond to support requests, handle returns or refunds, improve the store, comply with obligations, resolve disputes, and prevent fraud or abuse.

Retention periods may vary depending on the type of information, the reason it was collected, and operational or recordkeeping needs.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights related to your personal information. These may include the right to request access, correction, deletion, restriction, portability, or information about how your data is used.

You may also have the right to opt out of certain marketing communications or request that we update your communication preferences. To submit a privacy request, contact ORTOVOX at [email protected].

We may need to verify your identity before completing certain requests.

Children’s Privacy

The ORTOVOX online store is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to ORTOVOX, please contact us so we can review the request and take appropriate action.

International Users

If you access the ORTOVOX website from outside the country where our store systems or service providers operate, your information may be processed or stored in locations outside your region.

By using the website or placing an order, you understand that customer information may be transferred, processed, or stored as needed to provide store services, complete transactions, support shipping, and respond to customer requests.

Policy Updates

ORTOVOX may update this Privacy Policy from time to time to reflect changes in store operations, services, technology, privacy practices, or applicable requirements.

The “Last updated” date near the top of this page shows when this Privacy Policy was most recently revised. Continued use of the website after updates are posted means the updated policy applies to your use of the store.