30-Day Return Window

ORTOVOX accepts eligible returns within 30 days of delivery. To use our 30 Days Free Returns service, customers must contact our customer service team before sending any item back.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To qualify for a return, the item must meet the return conditions listed below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and undamaged.
• The item must be returned with original tags, labels, accessories, and packaging when applicable.
• The item must not be listed as non-returnable or final sale at the time of purchase.
• Proof of purchase, such as an order number or order confirmation, may be required.

Item Condition

Returned items must be in a condition suitable for inspection. Please pack the item securely to help prevent damage during return shipping.

Items that show signs of use, wear, washing, damage, missing parts, missing tags, or altered packaging may not qualify for a refund.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, condition, or promotional reasons.

• Items that have been worn, used, washed, damaged, or altered.
• Items returned without original tags, labels, accessories, or packaging when required.
• Items marked as final sale or non-returnable on the product page or at checkout.
• Gift cards, digital items, or downloadable products, if offered.
• Items sent back without first receiving return instructions from customer service.

How to Start a Return

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Do not send your return to any address before contacting customer service. We do not display a fixed return address because return instructions may vary by order, item, or destination.

• Include your order number.
• Include the email address used to place the order.
• Tell us which item you want to return.
• Briefly explain the reason for the return.
• Attach photos if the item arrived damaged, defective, or incorrect.

Customer-Service Return Instructions

After your request is reviewed, our customer service team will provide the next steps for your return. These instructions may include return packaging guidance, required order information, and the correct return details for your order.

Returns that do not follow the instructions provided by customer service may be delayed, refused, or not accepted.

Return Shipping Cost

ORTOVOX offers 30 Days Free Returns for approved eligible returns. Return shipping costs for approved returns are covered under this service when the return is started through our customer service team and follows the return instructions provided.

Any return sent without approval or without following the return instructions may not qualify for free return service.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If the return is approved, the refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

Exchanges

If you need a different size, color, or item, please contact us first at [email protected]. Our customer service team will explain the available options for your order.

Exchange availability may depend on current inventory, item condition, and the timing of your request.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact customer service as soon as possible before starting a return.

• Include your order number.
• Describe the issue clearly.
• Attach photos of the item, packaging, and shipping label when helpful.
• Do not discard the packaging until your request has been reviewed.

We will review the information and provide the correct return instructions or next available solution.

Final Sale Rules

Items marked as final sale or non-returnable on the product page, cart, checkout, or order confirmation are not eligible for return unless the item arrives damaged, defective, or incorrect.

If you are unsure whether your item is final sale, please contact customer service before sending anything back.